Warranty

This Limited Warranty applies to all new, unused, and unopened Matter and Form Inc. hardware products (“Products”) sold to a first End-User by Matter and Form Inc. or by an authorized distributor or reseller of Matter and Form Inc. Products, in particular:

Product Model Number
Matter and Form 3D Scanner V2 MFS1V2
Matter and Form THREE MFSTHREE

 

This Limited Warranty does not apply to any open-box, refurbished, test, beta, sample or evaluation Products. This Limited Warranty may be modified by Matter and Form Inc. at any time, and applies only to Products sold within the period during which this Limited Warranty is in effect.

  • WARRANTY. Matter and Form Inc. represents and warrants to the first End-User of original Products that the Products shall materially conform to Matter and Form Inc.’s published specifications in effect as of the date of delivery, subject to the terms and conditions below.
  • FOR A WARRANTY CLAIM TO BE VALID (without limitation):
    • notification must be made before the end of the Warranty Period, as defined below;
    • the claim must conform to any additional stipulations of the Warranty Period, as defined below;
    • the claim must be made (and the Product must be located) within Canada or the jurisdiction of the authorized distributor or reseller of the particular Matter and Form Inc. Product to which this Limited Warranty applies;
    • the claim must be substantiated with original proof of purchase, including a receipt bearing the date, price and place of purchase, and the serial number of the Product(s), and any other information reasonably requested by Matter and Form Inc.
  • CLAIM HANDLING:
    • The remedy shall be refund, repair or replacement of the non- conforming hardware Product or part(s) of hardware Product in a commercially reasonable time by Matter and Form Inc. or its authorized representative as solely determined by Matter and Form Inc. or its authorized representative;
    • Matter and Form Inc. may require the warranty claimant to pay all costs of shipping the Product (including any brokerage fees, duties, excise fees, VAT, withholding or other taxes or similar fees applicable in connection with the shipment of the Product) to and from such warranty service location(s) as Matter and Form Inc. may designate, which may be located in Canada or elsewhere.
    • Matter and Form Inc. shall bear any cost of repair and/or replacement (aside from shipping costs as set forth above), provided that the return is deemed eligible pursuant to this Limited Warranty, authorized via an RMA number and return instructions are followed, including all instructions regarding proper shipping procedures;
    • replacement parts or Products will either be new or refurbished, may differ from the original parts (provided they provide substantially the same functionality), and will be furnished on an exchange basis. If defective parts are not returned, Matter and Form Inc. may bill for parts or reject a warranty claim. All replaced parts or Products become the property of Matter and Form Inc.
  • WARRANTY PERIOD.
    • MFS1V2: One (1) year after date of purchase (as evidenced by the proof of purchase) by first End-User.
    • MFSTHREE: Two (2) years after date of purchase (as evidenced by the proof of purchase) by first End-User.
    (as applicable, the “Warranty Period”)
  • EXCLUSIONS: These Limited Warranty obligations do not cover (in any respect) a) in the case of MFSTHREE, the antenna, the tripod, the carrying case, and any other included accessories, and b) physical damage sustained from improper handling during shipping as well as normal wear and tear in use of Product. These Limited Warranty obligations shall be voided if alleged Product failure or non-performance was caused in whole or part by
    • unauthorized modifications, alterations or repair;
    • parts were installed and used that were not certified or approved by Matter and Form Inc. or its designated representative
    • unusual physical or electrical stress;
    • abuse, misuse, accident, neglect;
    • exposure to external forces or materials (excluding an object being scanned by the Product in ordinary operation, but including extraordinary or excessive force applied to the Product by an object being scanned, or materials (e.g. paint, dust, residue) left on the Product by an object being scanned), including exposure to temperatures outside the recommended operating range, airborne particulate matter, dust, residue, paint, chemicals, water or moisture, flooding, fire, electrical problems associated with incoming power or otherwise or other acts not the fault of Matter and Form Inc.;
    • not adhering to Matter and Form Inc.’s recommended maintenance procedures or failure to comply with Product instructions and/or documentation;
    • to the extent allowed by applicable law, the Product has been removed from the country or region where it was originally sold by Matter and Form Inc. or its designated representative.
    No coverage under the Limited Warranty will exist if Matter and Form Inc. was not notified of the alleged defect or malfunction prior to the expiration of the Warranty Period. Matter and Form Inc. shall make the final determination as to the existence and cause of any alleged defect. Except to the extent required under statutory rights where this product is sold, this Limited Warranty does not apply to Matter and Form Inc. software sold with or used with the Product.
  • HOW TO GET WARRANTY SERVICE: To commence a claim under this Limited Warranty, please contact the authorized seller where the Product was purchased, or, contact Matter and Form Inc. Support ("Support") by Email at matterandform.net/help
  • LIMITATIONS/DISCLAIMERS. THIS LIMITED WARRANTY IS THE END- USER’S SOLE AND EXCLUSIVE REMEDY AGAINST MATTER AND FORM INC. WHERE PERMITTED BY LAW AND SUBJECT TO SECTION (h). EXCEPT FOR THIS LIMITED WARRANTY, MATTER AND FORM INC. MAKES NO OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE, WITH REGARD TO THE PERFORMANCE OF ANY PRODUCT. WITHOUT LIMITATION OF THE FOREGOING, ALL IMPLIED WARRANTIES, INCLUDING WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXCLUDED. MATTER AND FORM INC. WAIVES ALL LIABILITY FOR ANY INDIRECT, INCIDENTAL, COLLATERAL, EXEMPLARY, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF USE OR LOSS OF PROFITS, EVEN IF MATTER AND FORM INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
  • STATUTORY LAWS. *
    • SOME COUNTRIES, REGIONS, STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF REMEDIES OR OF INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR THE APPLICABLE TIME PERIODS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY.
    • EXCEPT TO THE EXTENT LAWFULLY PERMITTED, THIS LIMITED WARRANTY DOES NOT EXCLUDE, RESTRICT OR MODIFY STATUTORY RIGHTS, INCLUDING WARRANTY RIGHTS, APPLICABLE TO WHERE THE PRODUCT IS SOLD BUT, RATHER, IS INCLUSIVE OF OR IN ADDITION TO THESE RIGHTS, AS APPLICABLE.
    (*) European Consumer Centres provide information on EU-wide consumer laws as well as consumer laws for specific countries: http://ec.europa.eu/consumers/ecc/contact_en.htm